Support Center

Welcome to the HeatSpring Support Center. We have put together some articles which may be helpful to you. As always, if you have any questions that aren't answered here please contact us. You can also view our status page to check uptime status, scheduled maintenance, issues and real time updates for the HeatSpring application.

Frequently Asked Questions

• What is a HeatSpring course?
• How long do I have access to the materials?
• How do HeatSpring online courses work?
• How often do instructors check in on courses?
• Are there prerequisites for your courses?
• What happens if I enroll in a course and need to cancel?
• Compare: Solar Executive MBA Training VS Financial Modeling for Solar PV Projects
• Do I have to pay for the class up front, or can I pay in installments?
• How do OSHA 10, OSHA 30, and other safety courses with ClickSafety work?

NABCEP Certification Exams and Credentials

• What are the Best Solar Certifications and NABCEP Photovoltaic (PV) Certifications and Exams?
• How do I fill out the NABCEP PV Certification Exam Application and document Accredited Advanced Training Hours?
• Which courses offer NABCEP credit hours for the PV Installation Professional Certification or recertification?
• Why NABCEP Certification? Information on licensing, incentives, manufacturers, state resources
• Does NABCEP offer special accommodations if I have a disability?
• How to sit for the NABCEP PV Associate Exam
• How to Complete your NABCEP PV Associate Application on Certemy and Schedule your Exam
• How long does it take NABCEP to review my exam application?

HeatSpring Membership

• What are the benefits of HeatSpring Membership?
• Can Team Leaders buy membership for their team?
• Update the credit card used for membership
• Receive PDF receipts of the subscription charges
• What courses can I access with my HeatSpring Membership?
• How do I cancel my membership?

Student Technical Support

• Troubleshooting course video issues
• How to reset your Password
• How to use the course discussion board
• How to improve video playback
• How to clear browser cache
• How to share files and images on the discussion board
• Supported browsers
• How to change video playback speed
• Can I download a video for offline use?
• How to use markdown to format your discussion board posts
• How do I access the course content?
• Merging accounts
• Resume a Quiz and view Quiz Results

Registered Apprenticeship Programs

• How specifically does HeatSpring help solar companies with Registered Apprenticeship Programs?
• How can I learn more about starting a Registered Apprenticeship Program for my company?
• What’s the easiest way to comply with the new solar apprenticeship requirements?
• What are the benefits of a Registered Apprenticeship Program?
• Does HeatSpring's platform support the creation of a Registered Apprenticeship Program?
• Does HeatSpring offer apprenticeship opportunities for job seekers?
• What are the best resources for learning more about Registered Apprenticeship Programs?
• What is a Registered Apprenticeship Program (RAP)?
• When will prevailing wage and apprenticeship requirements go into effect?

Teach

• Which screen recording software is best for creating videos?
• Our standards and submitting your course for review
• HeatSpring course types and marketing
• Are there any costs associated with creating a course?
• How should I price my course?
• Can I use HeatSpring to create product training videos?
• How do I create a video lecture for my course?
• What are good materials for supporting assignments?
• How to utilize the course discussion board
• How do I upload my first video assignment?
• Understanding copyright restrictions when building your course.

Affiliates

• Can Affiliates Have Multiple Account Managers?
• How Does The Affiliate Program Work?
• Common Characteristics of Successful Affiliates
• Getting Started with Tracking Links
• Advanced Affiliate Tracking: Including Source Parameter
• Running Reports - Understanding the Affiliate Analytics Report

HeatSpring for Teams

• What is HeatSpring for Teams?
• What is Teams Workforce?
• What is Teams Impact?
• How do attendees log in or set up an account?
• How do I know if I'm on a team and what information is shared?
• How are team discounts calculated?
• Team Training Leaders: How to purchase courses for your team
• Why does my Team Discount keep changing?
• Team Training Leaders: How to remove teammates from your team
• If someone leaves the company, can their courses be reassigned to someone else?

Advanced Instructor Resources

• Using embedded windows for showing external resources (links) in your course
• How to copy assignments to other courses
• How do I get notification emails as an admin?
• Spreading the word about your course
• How to edit an existing assignment in your course
• How does the public preview of assignments work?
• What is HeatSpring Membership and how does it work?
• How to move or reorder course modules and assignments
• How to view student progress and run analytics reports
• Making edits to existing quizzes
• Creating quizzes for your course

Additional Resources

• Glossary
• Partner branding guidelines and assets