If you are experiencing choppy video playback or spending lots of time waiting for videos to load or buffer, these steps may help improve your ability to watch videos.
If the computer you are using is more than ten years old and has not been upgraded with more RAM or a better processor, then this is likely the cause for the video playback issues you are experiencing.
A slow internet connection may cause the issue as well. If you have a slow connection, it may not be enough to buffer the video in real time while you are watching it.
The first thing to test is your internet speed to see what kind of bandwidth you have available. You can do a free speed test at: http://www.speedtest.net/. The minimum download speed to stream video reliably is about 768 kilobits per second. This is equal to 0.768 megabits per second. We recommend a download speed of at least 5 megabits per second for an optimal experience. If upgrading internet speed is an option with your provider, it may be worth increasing your bandwidth.
A second test is to see if you have the same problem streaming video from other websites. Try watching a video on YouTube or a similar website to see if you have the same problem.
Here are some steps you can take to help improve your video experience:
It may help to update your browser to the latest available version. See our browser support policy for more information.
We hope these steps will help improve your video watching experience. As always, please contact your Student Advocate by emailing firstname.lastname@example.org if you have questions or need help.
Related Article: Troubleshooting Course Video Issues