Support Center Frequently Asked Questions What's up with the new "My Account" page?...

What's up with the new "My Account" page? (Summer 2025)

We're thrilled to share some great news about your HeatSpring learning experience! We've redesigned the "My Account" page to make your professional development journey even more organized and intuitive.

What's New?

Enhanced Dashboard Experience

Your "My Account" page now features a modern dashboard that puts your learning front and center. The updated interface is designed to help you navigate your courses more efficiently while maintaining the familiar functionality you rely on.

Introducing Learning Paths

The standout new feature is our Learning Path functionality. This powerful tool allows you to organize your courses in a way that makes sense for your career goals and learning style. Whether you're working toward NABCEP certification, building expertise in energy storage, or expanding your knowledge across multiple renewable energy areas, you can now create custom learning sequences that guide your professional development.

What Stays the Same?

While the interface has a fresh new look, we want to assure you that all the core functionality you depend on remains unchanged:

  • Access to your enrolled courses works exactly as before
  • Course progress tracking continues seamlessly
  • Certificates and completion records are all preserved
  • Your account settings and preferences remain intact
  • Course materials, videos, and resources are accessed the same way

Getting Started with Learning Paths

Creating your personalized Learning Path is simple and intuitive. Once you log into your updated My Account page, you'll be able to:

  • Rearrange courses into the order you want to take them
  • Archive courses you're no longer interested in
  • Visualize your educational journey in renewable energy

Need Help?

As with any update, there might be a brief adjustment period as you get familiar with the new layout. That's completely normal! If you have any questions or need assistance navigating the updated interface, our support team is here to help.

Remember, this redesign was created with your success in mind. The new Learning Path feature reflects our commitment to supporting your professional growth in the renewable energy industry, whether you're just starting out or advancing your expertise.

Moving Forward

We're confident that these improvements will enhance your learning experience and help you achieve your certification and career goals more effectively. The updated My Account page is just one more way HeatSpring is investing in your success.

Thank you for being part of the HeatSpring community. We're excited for you to explore these new features and continue your journey in renewable energy education!


Questions about the new My Account page? Contact our support team at support@heatspring.com or 800-393-2044 x0 - we're here to help you make the most of your HeatSpring experience.

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