Support Center

How to reset your Password

There are a few cases where you might want to change your HeatSpring password. We have outlined some below:

If you know your existing password:

  1. Log into your account
  2. Click 'Change Account Password' under your Account Details
  3. Enter your new password and click the 'Update Password' button.

If you forgot your existing password:

  1. Visit the HeatSpring login page here and enter the email address you used to create the account into the field under 'Need Your Password?'.
  2. Click the 'Reset Password' button.
  3. Check your email, looking in spam folder if necessary.
  4. Find the message from HeatSpring with the subject "Forgot your password?"
  5. Click the link in that message.
  6. On the resulting page, choose a new password.

Note: The password reset email will expire in 1 hour for security purposes. If you get an error message that your temporary login has expired, just reset your password again and follow steps 3-5 above within 1 hour.

If you do not receive an email after attempting to reset your password

Typically this means our system email is getting filtered by you email provider into your spam folder or similar. You can try checking directly in your spam or junk mail box. If it is not there, then try adding the email address team@customer.heatspring.com to your whitelist or contact list, then try the password reset process again.

If a HeatSpring admin created your account:

In some cases a HeatSpring administrator will bulk create accounts for special programs. When this happens the system will generate 2 new emails for each new account. One will be a 'Welcome to HeatSpring' email with some relevant links and support information. The second email will have the subject 'Important: Your New HeatSpring Account' and will have the details for creating a new password. Follow these steps when you receive that email:

  1. Click the link in that message.
  2. On the resulting page, choose a new password.

If you never receive this email or receive a message that the login has expired, follow the steps in list above titled 'If you forgot your existing password'.