Support Center

Support Home > Student Technical Support

Welcome to the HeatSpring Support Center. We have put together some articles which may be helpful to you. As always, if you have any questions that aren't answered here please contact us. You can also view our status page to check uptime status, scheduled maintenance, issues and real time updates for the HeatSpring application.

Student Technical Support

• Troubleshooting course video issues
• How to reset your Password
• How to use the course discussion board
• How to improve video playback
• How to clear browser cache
• How to share files and images on the discussion board
• Supported browsers
• How to change video playback speed
• Can I download a video for offline use?
• How to use markdown to format your discussion board posts
• How do I access the course content?
• Teams and Group Orders: How do attendees log in or set up an account?
• Merging accounts
• How long does it take NABCEP to review my exam application?