When attendees are enrolled in a course as a part of a Team order using an invoice from HeatSpring, each attendee will receive the following emails when the invoice is paid:
The instructions to set a new password will be number 3 above, attendees should look for an email with the subject: "Important: Your New HeatSpring Account". Try checking the junk or spam folder.
This email contains a special link to set a new password and setup a HeatSpring account. This new account password and email address will be used to log in at https://heatspring.com/account in the future.
Did the person receive the order confirmation email? If not has the invoice been paid? Or was the person enrolled with a different email address?
If the person did receive the confirmation email but still can't login, they can visit https://heatspring.com/account and use the "reset password" feature, or for more help see this related support article: How to reset your password.
Attendees or Team Administrators can also contact firstname.lastname@example.org and we can make sure the attendee gets set up correctly and can access the course.
If the attendee has been added to a Team Dashboard on HeatSpring they will also receive an email letting them know they have been added to the Team, along with the Team Administrator's contact information. They will also be notified of the information from their account that will be shared with the team administrator: