Heat Pumps
Building Performance
Home Performance Sales
Water Heaters
Heat Pump Water Heater Sales Strategies and First Call - Self Study
2 hours to complete
Last updated 07/2024
About this course
This course is designed to strengthen your ability to help customers make the best water heating decisions. In most cases, Heat Pump Water Heaters will be the best, most cost-effective solution for your customers. You will learn how to identify their water needs and the considerations for selecting the correct equipment. Additionally, you will learn how to communicate the benefits of the technology, the installation process, and ways to help customers find incentives or opportunities to save on their investment in the technology.
Learners will demonstrate their understanding of heat pump water heating decision-making and consumer benefits through various assessments.
This course is eligible for 3 BPI CEUs.
Learners will demonstrate their understanding of heat pump water heating decision-making and consumer benefits through various assessments.
This course is eligible for 3 BPI CEUs.
Ready To Sign Up Today? Click Here to Enroll
Learning Objectives
- Understand heat pump water heater technology.
- Learn to communicate with customers and learn about their water needs.
- To train industry professionals in sales techniques.
- To identify misconceptions and obstacles to adaptation.
- Train industry professionals on how to ask the right questions to identify problems.
- Equip customer facing employees with the tools to confidently suggest HPWHs to suitable customer.
- Demonstrate understanding of heat pump water heating decision making and consumer benefits.
Course outline
4 modules • 25 assignments • 2 hours to complete • 48 minutes of video lectures
Module 1 • 17 assignments
Heat Pump Water Heater Sales Strategies and First Call
Module 1 • 17 assignments
Heat Pump Water Heater Sales Strategies and First Call
- Summary and Objectives
- Episode 1 - How can I increase my heat pump water heater sales? (06:39 minutes) Preview
- Episode 1 Quiz
- Episode 2 - How can I approach the customer and create sales hooks? (06:16 minutes)
- Episode 2 Quiz
- Episode 3 - How can I clear misconceptions and get my customers on board with new technology? (07:17 minutes)
- Episode 3 Quiz
- Episode 4 - How can I offer my professional advice and create more successful sales opportunities? (05:41 minutes)
- Episode 4 Quiz
- Episode 5 - How can I guide my customers towards a decision that they will be satisfied with? (07:31 minutes)
- Episode 5 Quiz
- Episode 6 - How can I reassure customers and establish my business during a first call scenario? (05:26 minutes)
- Episode 6 Quiz
- Episode 7 - What essential questions can I ask to determine whether someone is a good candidate for a heat pump water heater? (05:42 minutes)
- Episode 7 Quiz
- Episode 8 - How do I explain to the customer that they are a great candidate for a heat pump water heater? (04:13 minutes)
- Episode 8 Quiz
Module 2 • 2 assignments
Additional Learning Resources
Module 2 • 2 assignments
Additional Learning Resources
- Guiding Questions
- Plug-In Heat Pump Water Heater Field Study Findings & Market Commercialization Recommendations
Module 3 • 2 assignments
Course Review
Module 3 • 2 assignments
Course Review
- Course Summary
- Cumulative Course Quiz
Authors
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D+R LEARN approaches education and engagement differently than most industry trainers. Our mission is to enable learners to gain the knowledge and skills necessary to implement clean technologies—not just hear about them. We collaborate with industry experts to develop our content, and we draw on extensive instructional expertise to create interactive, engaging learning... Learn more
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Lester Terrance has been active in the HVAC industry since 2003, including 12 years in the United State Air Force, seven of those years serving as HVAC Field Supervisor at the US Department of State. He is a licensed Master HVAC in the states of Maryland and Virginia, an EPA Certified Universal Technician, and an Authorized Overseas Certified Technician (Multistack).... Learn more
Frequently asked questions
How does this course work?
You can begin this online course instantly upon enrollment. This 3 module course is delivered entirely online. The lecture video and other materials are available any time. After successfully completing the course, you will be able to generate a certificate of completion.
How long do I have access to the materials?
Students get unlimited access to the course materials as soon as they enroll and for one year (365 days) after enrollment. Rewatch videos and review assignments as many times as you want. View updates the instructor makes to the course as the industry advances. Return to your course anytime with online access from anywhere in the world. After the one year of access expires, access can be extended by joining as a HeatSpring member. A single membership extends access to course materials for all past enrollments.
Is there a certificate of completion?
Yes, when you complete this course you are eligible for a certificate of completion from HeatSpring. You can download your certificate as soon as you have completed all of the course requirements. Students can easily share their verified certificates on their LinkedIn profiles using our LinkedIn integration.
Can I register multiple people?
Yes please visit our [HeatSpring for Teams](/for_teams) page to get a group discount.
